Boba Beauty Policies
That's the Tea.
Returns Policy: All Sales are Final! (applies to physical and digital products)
Boba Beauty is not responsible for lost/ damaged packages.
Processing time is 2-5 days
Boba Beauty does not accept order cancellations before or after the order has been shipped. Everyone's order is packaged in the same order the orders were placed!
Boba Beauty does not accept order returns or exchanges after products were shipped, there are Covid 19 precautionary reasons!
If an issue with an order (of a physical product) that was placed months prior to the day the consumer is emailing/contacting us, Boba Beauty cannot take further actions. If the shipment was already sent out and ended up lost, that is out of Boba Beauty's control. As stated above, Boba Beauty is not responsible for lost/ damaged packages."
If the wrong item was shipped to you by mistake, email Boba Beauty. Make sure you add a subject to your email, this helps me attend to your needs quicker, send proof of your order, and information, and a picture of the items that you received. Boba Beauty will personalize your own discount code for your next purchase to make up for the mix up!
Package Sent Back? This happened due to an insufficient address, when filling out at check out you must include your FULL address, don't forget your house/apt/unit/etc. To have items resent to the buyer after it has been returned to the sender, there is an additional shipping fee.
Boba Beauty is not responsible for insufficient addresses submitted by the consumer.
If the Address Mistake was made before a consumer receives their confirmation email they still have the opportunity to fix and correct their address by contacting Audacity Cosmetics. The Consumer has 3 days to reach out, otherwise, there's no further action that can be done to resolve the issue.
Boba Beauty is not responsible for any allergies/injuries. Ingredients are listed within every product description! All products are made in a sanitized, and clean area, and cleansed after production! All Products are made with FDA Approved ingredients!
If you have any more questions feel free to contact us!